The hiring of Equipment is done on a first to book basis. To secure the Equipment for your booking, a deposit needs to be paid by the due date given and these Standard Terms and Conditions of Hire signed and returned to the Company. Should both these not be done by the due date the Company has the right to hire any Equipment to another Customer.
This is a hiring agreement only and does not constitute or give rise to any sale of the Equipment to the Customer. Pink Caviar Events is the sole exclusive owner of the Equipment.
Unless otherwise stated in writing the Company’s quotation will be valid for a period of up to fourteen (14) days from the date of issue, after which time acceptance of any order placed is subject to written confirmation
On payment of the Hire without the Customer’s written confirmation to such, it shall be deemed that the Customer agrees to and accepts these Terms and Conditions of Hire. The Hire Period will begin from the commencement date specified by the Company and shall be collected or returned to the Company by the date specified by the Company. Any extension of the hire period needs to be agreed to by the Company and may incur additional fees.
The Customer will pay the Hire Fee to the Company on the Payment Date as stated in the agreement. The hire fee must be paid to the Company before the Hire Date. A non-refundable deposit of 25% (of the total booking amount including GST, delivery fee and setup fee) is required at the time of the booking. Final payment of the remaining 75% of the total booking cost shall be paid thirty (30) days before the Hire Date.
Payments can be made by in cash, direct deposit into the company’s bank account (BSB 302-973 / Acc 0288485 / Name Pink Caviar Projects Pty Ltd) or by Credit Card via our secure online portal by the due date specified. Please note that all credit cards will incur a 2.5% surcharge (Visa and Mastercard only). Please advise us if you wish to pay by credit card, and we will send through the secure link.
Should the final payment not be made thirty (30) days prior to the Hire Date the company reserves the right to no longer supply any Equipment for the event. No deposit will be returned should this occur.
The Customer may cancel an order at any time though please note that the following cancellations fee will occur. All Deposits are non-refundable. Bookings cancelled within fourteen (14) days of the Hire Date will be charged 100% of the total booking cost. Bookings cancelled between fifteen (15) and thirty (30) days will be charged 50% of the total booking cost. No cancellation by the Customer is valid unless it has been acknowledged in writing by the Company.
Cancellations of bookings/events due to weather shall still be subject to the cancellation policy above. The Company is in no way responsible for intemperate weather that may cause the Customer to cancel their booking.
Credit card details and copy of Customer’s drivers licence are required as a security bond and held in the case of any damages, breakages, theft or unaccounted Equipment from the Company. Any damaged, missing, very unclean items will be charged at full replacement cost and/or cleaning cost will then be deducted from the Customer’s nominated credit card. This information will be destroyed after the Hire Period is completed.
The company reserves the right to request an additional security bond to cover any high-value Equipment. The amount will be determined by individual booking requirements. The Company will return this bond to the Customer within seven (7) days of the Hire Period end by EFT.
All Equipment supplied on hire is the property of the Company and remains so until it is returned to the Company. The Customer will be responsible for the Equipment until it is returned to the Company, and warrants that the Equipment will be returned in good working order to the Company. The Company makes no representation as to the suitability of the Equipment for a particular need or event, and it is the Customer’s responsibility to make that judgment on their behalf.
The Customer shall be responsible for giving any local or other authorities any necessary notice of their intention to erect the Equipment or to have Equipment erected and shall pay all fees in connection in addition to that. All permits will be at the responsibility of the Customer.
The Customer shall solely be responsible for ensuring that the site is cleared and ready for the delivery and set up of the Hire Equipment. The Customer must also take into account access to the site to suitable access to, and egress from the site is adequate to suit the mode of delivery or pick up. The Company must be notified in advance if the Site has difficult access like stairs, steep driveways, parking problems or height restrictions. The Customer will be liable for any fees will apply for additional crew or time taken in the delivery and set up of Hire Equipment.
The Customer is responsible for the security of the Equipment until such time as it is returned to or collected by the Company. In the event of the Equipment being stolen from the Site, the Customer shall notify the Company in writing stating the full circumstances of the theft and the time the police were notified. A copy of the police report must be included for insurance purposes. Until the Company receives such notification, the hiring charges will continue. The Customer shall also indemnify the Company for any such loss of the Equipment at the current replacement cost of the Equipment, and must pay that cost to the Company on demand. The Customer must ensure that there is adequate lighting, waterproofing, safe power supply, public protection, covering of power lines and such facilities as might be considered necessary for the facility or in the interests of safety.
If after the commencement of hire by the Company any specification changes are requested, the cost of such changes will be borne by the Customer.
The Company shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the Equipment by the Customer and the Customer agrees to keep the Company indemnified in respect thereof. Any Equipment used outside is done so entirely at the risk of the Customer. In no case should the Equipment be used or left outside in the rain or overnight.
The Customer must return all Equipment when it is due or ensure access is supplied to the Company if they are to return to collect the Equipment. An Extended Hire fee for all Equipment not returned to the Company when it is due will be charged to the Customer, at the standard daily rate of hire, until the Equipment has been returned to the Company. The Customer shall give appropriate notice in writing to the Company if any extension or termination of the hire is requested. No refunds will be issued for the early return of Equipment on extended hire.
The Customer agrees to pay a 7% damage waiver to the Company to cover the costs associated with normal wear and tear to the Equipment. Any accidental damage to a particular item of Equipment provided that the replacement cost and/or cost of repairs to any Equipment which was damaged does not exceed 10% of the hiring fee for the particular item will be excluded.
The damage waiver does not apply to or cover any other damage to or loss of Equipment including:
Upon delivery and set up of the Equipment and until the collection of the Equipment by the company, the Customer has full responsibility of all Equipment hired. The Customer will pay the full replacement cost of any Equipment badly damaged, lost or stolen. The Customer will pay any repairing costs to damaged Equipment. Any damaged Equipment will be decided by the company if it can be repaired or require replacement. Burns, holes, tears, water damage or other similar damage to Equipment shall be replaced at the full cost to the Customer.
For linens, tablecloths, napkins, chair covers etc., the cost of laundry is included and therefore not the responsibility of the Customer.
For glassware, crockery, platters and cutlery, the Customer will be responsible for the cleaning of the Equipment in accordance to the cleaning instructions given at the time of hire. For any Equipment returned unclean, the Customer shall pay the company the full cost of returning the Equipment to a clean condition.
The Customer shall protect the Equipment from the elements during the time of hire. In poor weather conditions storage of the Equipment may be necessary and is the responsibility of the Customer to see that the Equipment is stored safely. Any Equipment damaged from weather is the full responsibility of the Customer and shall be paid at full replacement cost to the company.
The company’s Equipment shall be delivered and set up in a clean and well-maintained condition. It is the Customers responsibility to notify the company should the Equipment not be in a satisfactory condition within 2 hours of set up completion of the hire Equipment. Otherwise, any damage or uncleanliness of Equipment shall be deemed the Customers accountability.
There must be a site contact available during the delivery time frame to sign for the delivery of the Hire Equipment. A fee will be charged to the Customer for the delivery and set up of Hire Equipment. This fee will vary depending upon distance travelled, amount of Equipment hired, amount of setup required and installation time. The Customer will be advised of the fee at the time of quotation once all Equipment has been decided upon. This fee may be subject to change should the Customer then change the amount of Equipment hired or amount to be setup.
Should the Company be required to return to the Site to collect the Equipment, a fee will be charged to the Customer. No fees will be charged if the Customer wishes to return the Equipment to the Company’s address. Hire Equipment must be returned to the Company within 24 hours of the Hire Period ending to avoid Extended Hire fees to be charged.
The liability of the Company is limited as follows:
Where it is the responsibility of the Customer to ensure that the Site is safe and that the Facilities are safe, then the Customer indemnifies the Company against any liability to any third party who suffers injury, loss or damage where such injury, loss or damage is caused wholly or partly as a consequence of any negligent act or omission or other failure on the part of the Customer to ensure that the Site is safe.
This Contract will be governed and constructed in accordance with the laws of the state of NSW and each party submits to the jurisdiction of the Courts of that state for determination of any dispute claim or demand arising out of these Terms and Conditions of Hire.
The company shall in no way be held responsible or accountable for any injury, death or loss of income caused to the Customer, any third parties or properties due to the hire of Equipment or provided services by the Company.
The Customer acknowledges that they have read and understood the above Standard Terms and Conditions of Hire.